Shipping, Returns & Exchanges

  • We currently deliver within Greater Cairo only (Cairo and Giza).
  • Orders are delivered within 24 to 48 hours after confirmation.
  • We use specialized packaging and transportation methods — including refrigerated vehicles and insulated ice boxes with dry ice — to ensure maximum freshness and quality.
  • If your order arrives in poor condition or is incorrect, you have the right to return it to the delivery person immediately.
  • Due to food safety and storage standards, food products cannot be returned once delivered.
  • Order cancellations must be made before the order is processed.